Brazilian sister in Indonesia: ‘Agency lied and had a disregard in rescue’

So for us it was very distressing too, not knowing if it was true or lie, until we also have a visual confirmation that the team was already in place.
Mariana Marins

The sister of the Brazilian who is still waiting to be removed from the site reported other disregard situations of the agency responsible for the tourist tour in Indonesia, such as the time of delay for the rescue, which reached 17 hours.

The agency itself, we are not having much support from them. The first aid was called by them, we had this support, but this help took 17 hours to arrive and it was to have arrived between 5 and 7 hours. The official information we have is that the rescue comes between 5 and 7 hours, but this took 17 hours to arrive.

So we don’t know what has happened so far, it’s things that we’re going to be in depth later to investigate what happened. At this point our concern is only Juliana returning alive, so the first step, the rescue get there, she stay alive, then take her out and take her alive to the hospital, so we still have other steps to go.
Mariana Marins

Mariana also revealed in an interview with Facto News that it was not by the tourist agency that the family learned that Juliana had fallen, but by other tourists who passed by, in another disregard of the contracted company.

The agency itself called the rescue, but did not contact us, we did not know by the agency that Juliana had suffered an accident, that had left the trail, we knew other tourists who passed the place, 3h30 after she had already fallen, so we thought she was just on the trail, she warned that she would not have a signal there. “